Terms and Conditions

Last Updated: Last updated 4th February, 2025.

Welcome to Dinemetrics, a brand operated by Athira Infotech LLP ("Company", "we", "our", "us"). By accessing or using our website (www.dinemetrics.de) and our services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not agree with these Terms, please do not use our services.

1. General Use

  • You must be at least 18 years old to use our services.
  • You agree to provide accurate and up-to-date information when using our platform.
  • We reserve the right to modify or discontinue our services at any time without notice.

2. Services Offered

  • Dinemetrics provides restaurant management solutions, including but not limited to order processing, reservation management, analytics, and POS software.
  • We do not guarantee uninterrupted availability of our services and may perform maintenance or updates as needed.

3. Account Registration & Security

  • You are responsible for maintaining the confidentiality of your account login details.
  • Any activity conducted under your account is your responsibility.
  • If you suspect unauthorized access, you must notify us immediately.

4. Payments, Refund & Cancellation Policy

  • Certain features of our services may require payment. Pricing details are available on our website.
  • Payments are non-refundable unless otherwise specified in our refund policy.
  • Subscription renewals will be automatically processed unless canceled prior to the renewal date.
  • Restaurants can cancel their subscription at any time, but refunds will not be issued for unused periods unless explicitly stated.

5. Data Processing & Ownership

  • Restaurants retain ownership of all business data, including customer orders, transactions, and staff records.
  • We store and process restaurant data only for operational purposes and do not share it with third parties unless required by law.
  • Restaurants may request to export their data before canceling their subscription.

6. Compliance with Food Regulations & Taxes

  • Restaurants are responsible for complying with local food safety laws, health regulations, and taxation policies.
  • We provide tax calculation tools but do not file or remit taxes on behalf of restaurants.

7. Third-Party Integrations (Payment Gateways, Delivery Services, etc.)

  • We integrate with third-party services, such as payment providers and delivery platforms, for enhanced functionality.
  • We are not liable for any issues arising from third-party failures, including failed transactions, payment processing errors, or delayed deliveries.
  • The availability of third-party integrations is subject to change without notice.

8. User & Staff Access Control

  • Restaurant owners are responsible for managing staff accounts and access levels on the POS system.
  • Different access levels may be assigned (Admin, Manager, Cashier, etc.), and owners assume responsibility for all actions taken under their staff accounts.
  • Unauthorized access or misuse of the system may result in account suspension.

9. System Downtime & Service Interruptions

  • While we strive to ensure 99.9% uptime, occasional service interruptions may occur due to maintenance, server failures, or third-party outages.
  • We are not liable for any losses resulting from system downtime.
  • Compensation for prolonged downtime is at our sole discretion.

10. Chargebacks & Fraud Prevention

  • If a restaurant accepts online payments through our platform, chargebacks initiated by customers will be handled according to the respective payment provider’s policies.
  • We reserve the right to suspend accounts that engage in fraudulent transactions.

11. POS Hardware & Software Liability

  • If we provide POS hardware, it is covered under a limited warranty for a specified period.
  • Warranty does not cover misuse, accidental damage, or unauthorized modifications.
  • If only POS software is provided, restaurants must ensure their hardware meets compatibility requirements.

12. Intellectual Property

  • All content, branding, and intellectual property related to Dinemetrics are owned by Athira Infotech LLP.
  • You may not reproduce, distribute, or modify any part of our services without explicit permission.

13. Data Privacy & GDPR Compliance

  • We collect and process personal data in compliance with applicable Indian and European data protection laws.
  • Users accessing our services from the EU are protected under GDPR. Please refer to our Privacy Policy for more details.

14. Termination

  • We reserve the right to terminate or suspend accounts that violate these Terms without notice.
  • Users may terminate their accounts at any time by contacting support.

15. Governing Law & Dispute Resolution

  • These Terms shall be governed by and construed in accordance with the laws of India.
  • Any disputes shall first be attempted to be resolved amicably. If unresolved, disputes shall be subject to the jurisdiction of courts in Bangalore, India.

16. Changes to Terms & Conditions

  • We may update these Terms from time to time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised Terms.

17. Contact Us

For any questions regarding these Terms, you may contact us at:

  • Athira Infotech LLP
  • Surat, India
  • Email: contact@dinemetrics.de